Privacy Policy
Effective Date: 1/1/2026
Your privacy is important to me. This Privacy Policy explains how information is collected, used, and safeguarded when you visit www.mindfulrootscollective.com
This website is owned and operated by Mandy Lam, LCSW, LCAT, MT-BC at Mandy Lam Creative Arts Therapy LCSW, PLLC , a licensed mental health provider in New York.
1. Information Collected
A. Information You Voluntarily Provide
You may voluntarily provide personal information through contact forms, consultation requests, newsletter sign-ups, or scheduling links. This may include:
Name
Email address
Phone number
Insurance information (if submitted)
Any information you choose to include in a message
Please note: Submitting information through this website does not establish a therapist-client relationship.
B. Automatically Collected Information
When you visit this website, certain non-identifying information may be collected automatically through analytics tools or website hosting platforms, including:
IP address
Browser type
Device information
Pages visited
Date and time of access
This data helps improve website performance and user experience.
2. How Your Information Is Used
Information collected may be used to:
Respond to inquiries or consultation requests
Schedule appointments
Provide requested information or services
Improve website functionality and content
Send newsletters or updates if you opt in (you may unsubscribe at any time)
Your information is not sold, rented, or shared for marketing purposes.
3. Third-Party Services
This website may use secure third-party platforms for scheduling, payment processing, email communications, or analytics (for example: Squarespace, Google Analytics, email marketing providers, or electronic health record systems).
These third-party services have their own privacy policies and data practices. I take reasonable steps to work with reputable providers; however, I am not responsible for the privacy practices of third-party platforms.
If you become a client, additional privacy protections under HIPAA will apply through secure clinical systems, and you will receive a separate Notice of Privacy Practices.
4. Confidentiality & Website Communications
While reasonable safeguards are used to protect information submitted through this website, internet transmission is not completely secure.
Please do not include sensitive clinical or medical information in contact forms or unsecured email communications.
Use of this website or contact forms does not create a therapeutic relationship.
5. Cookies and Tracking Technologies
This website may use cookies and similar technologies to enhance user experience and gather analytics data.
You may disable cookies through your browser settings. Disabling cookies may affect certain website functions.
6. Data Security (NY SHIELD Act Compliance)
In accordance with the New York SHIELD Act, reasonable administrative, technical, and physical safeguards are implemented to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of electronic transmission or storage is 100% secure. If a data breach affecting your personal information occurs, notice will be provided as required by applicable law.
7. Your Rights
You may request to:
Access personal information you have provided
Correct inaccurate information
Request deletion of personal information (subject to legal and professional record-keeping obligations)
To make a request, contact: mandy@mindfulrootscollective.com
8. Links to Other Websites
This website may contain links to external websites. I am not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
This Privacy Policy may be updated periodically. Updates will be reflected by the revised effective date above.
10. Contact Information
If you have questions about this Privacy Policy, please contact:
Mandy Lam, LCSW, LCAT, MT-BC
Mandy Lam Creative Arts Therapy LCSW, PLLC
Email: mandy@mindfulrootscollective.com
Website: www.mindfulrootscollective.com